When you place an order you with The Telephone Guestbook you will be charged a deposit which will reserve your phone for the date you have selected. You will have the phone from at least 3 days before this date and you must return the phone to us within 3 days after this date. If you initally pay with a deposit the remainder of payment will be due 30 days before your selected date. You will be sent an invoice to your email address at least 45 days before your selected date for you to pay this. If you do not receive this please let us know. We will never cancel a booking without personally reaching out to you first by email and then by phone.