The Telephone Guestbook will be sent out before your booking date. We will email you the instructions to set your phone up after we have sent your phone. If you have any problems with setting up you may call us anytime on our free phone number of via email We also provide a sign and stand for the phone for guests to follow. For guests it is very simple, they simply pick the phone up and they will hear your greeting. Then after the bleep they will leave their message. Then they can put the the phone down.