When you place an order with the Telephone Guestbook your payment will be taken immediately. Your deposit is used to reserved your selected phone for your date. It therefore stops us using this phone for other customers. We are happy to move your booking for you if you contact us at least 7 days before your booked date or we can switch the style of phone for you. In the event of cancelation your final payment will not be due however your deposit will be forfeited.